Form1 Privacy Policy — Our Commitment to User Data Protection
Form1 takes the privacy of every user in Malaysia seriously. This policy clearly explains how your information is collected, used, stored, and protected on our platform.
Last updated: 2026. This policy applies to all registered users of the form1 platform.
When you register and use the form1 platform, we collect certain categories of information to ensure the service runs properly and securely. This collection is done transparently and only for the purposes stated in this policy.
- Full name provided at registration
- Mobile phone number
- Password (stored in encrypted form)
- Identity verification information if required
- Device type and operating system
- Browser type and version
- IP address and approximate location
- Login session time and duration
- Selected payment method (FPX, TNG eWallet)
- Deposit and withdrawal transaction records in MYR
- Transaction reference numbers for verification purposes
- Pages and sections of the platform visited
- Games or betting activity accessed
- Display preferences and account settings
All information collected by form1 is used exclusively for platform operations and to improve the user experience. We do not use your data for third-party advertising purposes or sell it to any external entity.
- Account management: Verifies user identity, processes logins, and maintains the security of your account on the form1 platform.
- Transaction processing: Enables MYR deposits and withdrawals to be processed correctly and securely through your selected payment gateway.
- Customer support: Helps our support team understand the context of a reported issue and provide accurate, timely resolutions.
- Fraud prevention: Detect and prevent suspicious activity, account misuse, or unauthorised access attempts.
- Platform improvement: Analyses usage patterns in aggregate (without identifying individuals) to improve platform design and functionality.
- Legal compliance: Meet legal or regulatory requirements where required by a competent authority.
The form1 platform uses cookies and similar tracking technologies to deliver a smooth and secure user experience. Cookies are small text files stored in your browser when you visit our platform.
This platform uses two types of cookies:
Required for core platform functionality, such as maintaining your login session, saving language preferences, and securing your session. These cookies cannot be disabled without affecting platform functionality.
Used to understand how users interact with the platform in aggregate — for example, the most visited pages or time spent in specific sections. This data is not linked to any individual identity.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain platform functions, such as the ability to log in.
How Your Data Is Stored and Protected
All data collected by form1 is stored on servers protected to industry security standards. SSL encryption is applied to all data transmitted between your device and our servers. Account passwords are stored as irreversible hashes, meaning even internal staff cannot read your original password.
User data is retained for as long as the account remains active, and for the period required after account closure to meet legal and audit obligations.
Is Your Data Shared with Anyone Else?
Form1 does not sell users' personal data to third parties. However, in the following limited situations, data may be shared:
- Payment providers: Transaction details that need to be shared with payment gateways (FPX, TNG) to process your MYR deposits and withdrawals.
- Legal requirements: If required by a court order or a lawful authority in Malaysia, we may be obligated to disclose certain information.
- Platform protection: In cases of confirmed fraud, relevant information may be shared with security authorities for investigation purposes.
Every form1 platform user has rights over their personal data. We respect these rights and provide the means for you to exercise them.
You have the right to request a copy of the personal data we hold about you at any time through customer support.
If the information we hold is inaccurate or outdated, you can request a correction through your account settings or by contacting our support team.
You may request the deletion of your account and associated data, subject to applicable legal retention requirements.
For any enquiries regarding this Privacy Policy, data access requests, or privacy-related complaints, please contact the form1 support team via:
- In-platform live chat (after logging in)
- Email: [email protected]
We are committed to responding to all privacy-related enquiries within a reasonable timeframe. For general questions, you may also refer to our FAQ section us.
Form1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or platform improvements. Users will be notified of any material changes via in-platform notifications or their registered email address.
The "Last Updated" date at the top of this page will always reflect the most current version of this policy. We encourage users to check this page periodically to stay informed about how your data is handled.
Continued use of the form1 platform after a policy update is published will be considered your acceptance of the revised policy. If you do not agree with the changes, you may contact us to close your account before they take effect.